Senior citizens' first iPad encounter
Last week I had the opportunity to witness an elderly couple try out the iPad for the first time. They each had some limited experience of using email and web browsing on a slow old PC. They are a little scared of computers on the whole. One of them has impaired vision, unable to see a whole screen at once and what can be seen is somewhat blurred.
Before this began I was anticipating that the iPad's screen size was going to be a problem and that it would be too fiddly for some not-so-dexterous hands. I also expected that the on-screen keyboard would prove awkward and we may have to resort to a full size external keyboard for typing emails etc. What transpired came a bit of a surprise.
I gave them almost no instruction other that to say what the device might be used for.
First impressions
Both subjects immediately remarked on how clear the screen was. They were rather nervous of touching it to begin with, worried that they might press something wrong and break it. Indeed they were not sure where to press at all. Once shown the email and web icons however, they soon got the hang of navigating with a tap of a finger. Some confusion was caused when not every tap was accepted but they got more accurate and confident with their taps after some minutes.
Playing
Once they got into the mindset that they they weren't going to break it they transitioned from helpless "battling" to confident "playing".
Interestingly the more relaxed approach also lead to both subjects picking up the iPad with their other hand. Prior to this evolution they had dared not pick it up. This seemed to help with their confidence and feeling of control.
Accidental drags
Some difficulties continued to arise from accidental taps and drags. Particularly drags. Some taps became drags because of lack of dexterity or other parts of the hand touching the screen. Again, this improved with practice and the realisation that you can't rest your hand on the screen!
Scrolling the wrong way
One curious expectation that the subjects had was the direction of vertical scrolling when content extended below the visible area of the screen. They found it odd that the content scrolled up in order to move down it. The rest of us take the scrolling direction for granted and never think to question it.
Feedback
After the session the subjects were generally pleased with the iPad. Both agreed it was the easiest computery thing they had used.
They made a couple of intriguing points:
- They loved the way iPad's single button returned them to the main menu. They saw it as a way to escape from trouble. To "get me out of here". It made them feel safe.
- The on-screen keyboard turned out to be much favoured over a separate keyboard because they did not have to re-focus their eyes to look at it. It was definitely a feature that made the device more accessible for them.
One last experiment...
Out of interest I let the couple loose on a MacBook after using the iPad. It was described as "ok" but both subjects found they disliked having to locate and move a little pointer around the screen now that they were used to point-and-tap.
Labels: accessibility, elderly, ipad, OAP, pensioner, senior citizen, ux, vision impared

